The existence of innovation in tech for over the past few years has changed our lifestyle and daily routines to an easier stage. Moreover, recent technologies often influence our pattern of interaction both to humans and brands. For example, now we no longer have to go to the mall to buy our necessities, everything can be done through a messaging app in a matter of minutes. Or maybe another example, when we need to consult with a doctor, we can immediately do so with the help of chatbot, without having to spend too long in the hospital. Those two examples can be done anytime and anywhere.
Not limited to just two examples, the use of Conversational AI has also become a new trend for numerous business people, mainly because of the development of artificial intelligence is considered to improve the quality of customer service. Many business people utilize Conversational AI in their chat apps such as WhatsApp, LINE, Telegram, Facebook Messenger, and so on to serve their customer’s questions and requests for 24 hours. However, its application must certainly be followed with great strategies in order to be appropriate and reach its potential use.
Kata.ai as the leading participant in Conversational AI
As one of the pioneers in the field of Conversational AI (as for artificial intelligence for chats), Kata.ai has its own focus on developing AI and NLP technology, enabling better and more productive interaction between humans and machines, while also understanding human’s speech naturally. Conversational AI technology that Kata.ai created has also been utilized to develop chatbots by dozens of their clients in industry, such as FMCG industry, telecommunications, banking, health, and retails in order to achieve their business goals.
Chatbots for these clients are established in Kata Platform, a chatbot platform made by Kata.ai, fully equipped with technology and reliable features. The chatbots that are developed understand customers’ daily conversation and being integrated well to numerous chat apps.
All developers can create their own chatbot through Kata Platform
For some people, creating a chatbot can be pretty hard to do, but in Kata Platform, you can create your own chatbot faster. You can even create them by yourself without having to code or do it from scratch with the fundamental features offered by Kata Platform such as NL Studio, Bot Studio, CMS Studio, and other latest features like Supermodel and Module. Now, developers can create their chatbots for any products and services more easily.
Not only that, but Kata Platform has also supported by the best AI and NLP technology in both Indonesian and English, so the chatbots will have a better understanding of humans/users’ daily speech. If you want to try making your own chatbot with Kata Platform, you can immediately visit platform.kata.ai or learn many things related to Kata Platform in docs.kata.ai